EMOTIONAL INTELLIGENCE
Emotion
The word ‘emotion’ is derived from the Latin word ‘emovere’ means, to
move or to be put in motion. The word ‘Emotion’ is used in psychology to
describe a state of excitement in the organism.
The emotion represents affective feeling
tone. It is characterized by minor adjustment, conditioned by the functioning
of the autonomic nervous system and aroused by the interaction between an
external stimulus situation and the minor mental status (Crow and Crow 1961).
Intelligence
o Intelligence is an aggregate or global capacity of
the individual to act purposefully, to think rationally and to deal effectively
with his environment - Wechsler.
o Intelligence means to apply one’s knowledge to
noble situation or adjustment to noble situations - Alferd Binet.
o Intelligence is considered as a mental trait. It is
the capacity to make impulses focal at their unfinished stage of formation -
L.L. Thurstone.
o Intelligence is the ability to undertake activities
that are characterized (1) difficulty (2) complexity (3) social value and (4)
emergence of originals to maintain such activities under conditions that demand
concentration of energy and resistance to emotional force - G.D. Stoddard.
o Intelligence is a set of cognitive abilities which
allow us to acquire knowledge, to learn and to solve problems.
Emotional
Intelligence
There is an intelligence based on emotion, and people who have this
capacity are less depressed, healthier, more employable, and have better
relationships.
Emotional Intelligence means being intelligent about emotions and being
smart. It is the ability to acquire and apply knowledge from one’s emotions and
the emotion of other in order to be successful and to lead a fulfilling life.
Emotional intelligence is the ability to perceive emotions to access and
generate emotions so as to assist thought; to understand emotions and emotional
knowledge; and to reflectively regulate emotions so as to promote emotional and
intellectual growth.
The distinction between intelligence
and knowledge in the area of cognitions (i.e. IQ) is very clear, where
generally, psychological research demonstrates that IQ is a reliable measure of
cognitive capacity, and is stable over time. In the area of emotion (i.e. EQ)
that distinction between intelligence and knowledge is not clear. Bradberry and
Greaves say that, EQ is dynamic; it can be learned or increased; whereas Mayer says
that EQ is stable and cannot be increased.
According to J.Neil, ‘Both types of
intelligence are important, but they are important in different ways. IQ
contributes, at best, about 20 percent to the factors that determine life
success. That leaves 80 percent to everything else. There are many ways in
which your destiny in life depends on having the skills that make up emotional
intelligence.’
EI is
not the opposite of intelligence. It is a unique combination of both head and
heart. It combines affect with cognition, emotion with intelligence. EI is the
ability to use one’s emotions to help solve problems and live an effective
life.
Dimensions
of Emotional Intelligence
There are five domains of emotional
intelligence.
1.
Self-awareness
It is knowing of one’s feelings. It
is a deep understanding of one’s emotions, in terms of how feelings affect
oneself, other people, and their job performance.
2.
Self-regulation
It is managing one’s feelings,
especially the distressing ones. Self-regulation is that component of EI that
free us from being prisoners of our feelings. It is the conscious choice of
emotional responses to people and events.
3.
Motivation
Motivation is attributed to those
people who are passionate about their work or any kind of endeavour. They are
usually not driven by external rewards, but rather by a desire to achieve. They
never give up. These motivated people are likely to be successful in achieving
their goals.
4.
Empathy
Empathy is recognizing emotion in
others. It means consciously being aware of the other person’s feelings, along
with mediating factors, in the process of making decisions.
5.
Social Skills
Social skills support popularity,
leadership and interpersonal effectiveness. Those who excel in social skills
will do well at anything that relies on interacting smoothly with others.
Importance
of Emotional Intelligence
·
EI is the capacity
for recognizing one’s own feelings and those of others.
·
It motivates
oneself and manages emotions well in oneself and in one’s relationship with
others.
·
EQ is a special
capacity, which determines how well we are able to make use of the other skills
that we posses, besides IQ.
·
People with good
emotional capacity know their feelings well and are in control of them. They
can read other people’s feelings and deal with them effectively.
·
People with this
type of intelligence have a defined thinking process, which in turn promotes
creativity and productivity.
·
It activates his
innermost values and aspirations and transforms him from things he thinks about
to what he lives.
Developing
Emotional Intelligence skills
EI is a range of personal skills
that have much more to do with one’s success in life than one’s intellectual
skills. They are soft skills but with hard outcomes. In order to raise one’s EQ:
o Develop optimism and ability to persist in the face
of frustration.
o Have faith in oneself i.e. self-confidence.
o Take responsibility for one’s emotions and
happiness.
o Examine one’s own feeling rather than the actions
and / or motives of other people.
o Develop constructive coping skills for specific
moods. Learn to relax when one’s emotions are running high and to get up and
move when one is feeling low.
o Look for the humour or life lesson in a negative
situation.
o Be honest with oneself.
o Show respect by respecting other people’s feelings.
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